Refund policy

Refund & Return Policy At Houselys, customer satisfaction is our top priority. We stand by the quality of our products and offer a 30 day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging. Proof of purchase or receipt is required.

To start a return, please contact our support team at support@houselys.com. If your return is accepted, we will provide you with instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately at support@houselys.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days.